Monday, 11 May 2020

Alert or alarmed? Conservative communication at its worst


As soon as Boris Johnson pivoted from "Stay home" to "Stay alert", I had flashbacks to Australia circa 2002. The John Howard government, in all its wisdom, spewed forth the slogan "Be alert, not alarmed" in regard to being vigilant about terrorism. 

Of course, by this stage, plenty of people were alarmed about the threat of terrorism in a post-9/11 world and it was never entirely clear what "be alert" meant apart from maybe going above and beyond the usual neighbourhood watch curtain-twitching if you suspected someone might be plotting a terror attack. Alertness didn't stop four young Australians getting killed in 2005 when they were enjoying a night out in Bali, nor did it stop the 2014 siege at the Lindt Cafe in Sydney's Martin Place, in which 18 people were taken hostage and three people were shot dead. 

Should the people who went out for a night on the razz in Bali or the people who were going about their business, meeting friends or colleagues for coffee in Martin Place have been more alert? Of course not because it's is a load of victim-blaming nonsense.

That's the problem with telling people to "stay alert" - at what point does alertness give way to ridiculous paranoia? And how meaningful is advice to stay alert? 

Staying alert is reasonably sound life advice in that it's smart to be aware of one's surroundings, pay attention while driving or keep an eye on the kids when they're swimming in the sea, but how does it apply to a virus that is invisible but deadly? It won't jump you from behind and nick your wallet, despite Boris Johnson's crap mugger analogy after he emerged from hospital like scruffy Jesus. It won't cut you off like Prince Phillip when you have right of way at a T-junction. It won't drag the kids underwater like a freak wave at Tenerife.

In any case, we are already alert. 

For weeks now, people have been rolling their eyes, tutting or yelling at people who don't respect social distancing on footpaths or can't follow simple one-way systems in supermarket aisles. Hell, some people are reporting their neighbours to the police, be it for non-crimes, such as sitting in the sun for a bit, or genuinely dangerous petri dish situations, such as having a load of mates over for a party.

And people were alert enough to avoid public transport unless absolutely essential until this morning. 

Boris Johnson's new "Stay alert - Control the virus - Save lives" message was coupled with a pre-recorded address to the nation last night which avoided the scrutiny of parliament. The advice seems to be to go back to work if you can't work from home, unless you work in a pub, restaurant, barbershop, hairdressing salon or beauty salon; try to walk, cycle or drive to work if you can; and only take public transport if there is no other option. But this was issued at 7pm on a Sunday night, without the accompanying 60-page guidance document, and without any real advice to employers to make sure the workplace is safe before calling people back to work. 

The overwhelming message that cut through was "Shit! I think I have to go to work tomorrow!", probably followed by assorted panics, such as "Shit! Childcare!" and "Shit! I can't get to work unless I take the tube!".

Cue packed tubes in London this morning as people were either called into work by unscrupulous employers who couldn't possibly have done all the due diligence required to make workplaces safe between 7pm last night and 9am this morning, or people who saw the message from the prime minister as a non-negotiable order to get back to work ASAP. For many of these people, it was a decision that was based on fear of unemployment, even if it put their health at risk - and not everyone who went back to work today would have been empowered to walk off the job if they didn't feel safe. 

A construction site worker on a zero-hours contract is not going to be in the same position of power and self-determination as someone who can merrily keep working from the comfort of home. This virus is not the great leveller some say it is.

The poor messaging from a table-thumping Boris Johnson last night was compounded by a hapless Dominic Raab this morning who stammered his way through an interview with the excellent Michal Husain, admitting that maybe it would be better to wait until at least Wednesday to go back to work and, at the same time, refusing to come out and say that workers who don't feel safe should be able to walk off the job without fear. He expressed a faith in the willingness of employers to do the right thing that was, at best, cute and naive and, at worst, a reckless, irresponsible means of washing the government's hands of a likely second spike in virus cases.

It's so easy for people to claim the government's messaging was perfectly clear when they have the luxury of working from home. It's so easy to accuse people of not knowing what the word "alert" means. It's so easy to set the bar so low for this government, even though they have a well-paid communications team at their disposal.

And it's so easy for the latest example of poor communication from this government to be misunderstood - or understood and followed because there was no choice to do otherwise - possibly with the worst possible consequences.





Photography by Circe Denyer